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Alexander & James is a luxury online retail experience and Diageo’s first major direct-to-customer e-commerce site. The new website, named for legendary spirits masters Alexander Walker and James Buchanan, provides a luxury experience for discerning shoppers online and is dedicated to Diageo’s collection of Reserve brands.
Alexander & James targets individuals who enjoy the world of spirits but find it intimidating. The site reaches them by offering knowledge, inspiration, and products, with a luxury feel at all touch points. We helped the brand find new ways for its consumers to discover, understand and enjoy premium spirits, while launching the company’s first e-commerce brand. As Huge and Diageo worked together to develop the brand proposition, a key insight became clear, as demonstrated by a recent study into the rituals of drinking: the story behind the product is as important as the drink itself. This influenced our adoption of a content-led strategy for the site, to ensure its relevance to the modern consumer.
Huge thought a great deal about the audience for this project. The target demographic is digitally savvy, open to new experiences, and puts a high value on social currency. They want to know what the best drinks are, why they are the best and how to drink them. To meet these desires, Alexander & James acts as a digital spirits concierge, offering cocktail recipes, how-to videos, expert tips, gift ideas, and inspiration for entertaining at home.
Contributors:
VP Global Communications, Diageo: |
Venky Balakrishnan |
GM e-Commerce Europe, Diageo: |
Phillipa Dickson |
Creative Director, Huge: |
Andy Thomas |
Art Director, Huge: |
Yuji Sakuma |
Senior Visual Designer, Huge: |
Javier Aguirre |
Visual Designer, Huge: |
Ed King |
Planning Director, Huge: |
Martin Harrison |
Engagement Director, Huge: |
Jo Holdsworth |
Project Manager, Huge: |
Davide Sciola |
Associate User Experience Director, Huge: |
Nick Pleydell-Pearce |