2021 Winners Announced!

WINNER!

THE WEB MARKETING ASSOCIATION IS PROUD TO PRESENT THIS 2021 MOBILEWEBAWARD FOR OUTSTANDING ACHIEVEMENT IN MOBILE DEVELOPMENT

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image of The State of Utah Wins 2021 Best Government Mobile Application Mobile WebAward for Citizen Portal

To: The State of Utah

For: Citizen Portal

Award: Best Government Mobile Application

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About the Entry



2019 Utah Senate Bill 137 asked the Utah Department of Technology Services (DTS) to provide, “a web portal through which an individual may access information and services.” In the following year, Utah worked to compile a comprehensive plan for using its single sign-on service (UtahID) to access hundreds of services through an advanced citizen portal. The ideal user experience would be when residents are able to do exactly what they want when they interact with state government. Utah has long focused on a No Wrong Door approach and puts in place the infrastructure to enable an open-ended number of entry points or channels to access vital state information and services. Residents can conduct the business they need to through each of the agencies they have business with using the Gov2Go platform. With almost no funding and in the middle of a pandemic response, DTS rolled out the first phase of the portal by integrating its UtahID sign-on service with the existing Gov2Go platform. The initial implementation of the Utah citizen portal has the capability to hold digital official documents, identification cards, and certificates and connects residents to state services in order to conduct business. As legislation and agency rules allow many more services and additional credentials will become available. The platform integrates with the government’s existing online services and backend systems to bridge between the systems of individual departments and agencies.

 

Award Credits

Contributors:

Chief Technology Officer:

David Fletcher