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image of Cisco Systems, Inc. Wins 2012 Best Advocacy Mobile Application Mobile WebAward for Cisco Technical Support iPhone/iPad Application

To: Cisco Systems, Inc.

For: Cisco Technical Support iPhone/iPad Application

Award: Best Advocacy Mobile Application

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About the Entry



Our technical support customers are often "on the road" in their everyday work, helping clients and troubleshooting on site. More than ever, our customers are taking advantage of today's advanced mobile technologies and smartphone platforms to stay connected with mission-critical technical resources that are needed to resolve support issues. The proliferation of persistent mobile broadband connection, rich user interface and highly efficient application development tools has opened up new opportunities for Cisco to offer anytime/anywhere technical support to smartphone users worldwide.

Cisco has two free apps on iTunes to deliver full features and functionality of our online support communities to all iPhone/iPad users globally - and are unique among offerings from industry peers. The apps enable network support professionals to:

- View answers and relevant information from real-time technical support forum discussions, videos, blog posts and RSS feeds from iPhone & iPad anytime, anywhere.

- Post troubleshooting questions to forum discussions on the fly - whether at one's desk, working in a datacenter, waiting at an airport or anywhere support needs to be completed.

- Share the latest technical support insights from our communities with friends and colleagues anytime, anywhere.

- Interact with support professionals and Cisco customers with the right expertise in the right technology domains via messaging, community profiles and member leaderboards (lists of top community contributors).

Since the app launch 2-3% of our community contributions now come from mobile users.

For more information, please see https://supportforums.cisco.com/docs/DOC-21595

 

Award Credits

Contributors:

Web Community Director:

Tom Yoritaka

Mobile Business Manager:

Pratibha Gupta

Mobile Product Manager:

Kent Wong